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Managed services

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Overview

Utilising expert insight, dynamic logic and data-led optimisation to maximise building performance value

Acutro Managed Services (AMS) is a wrap-around building performance service designed to help customers extract maximum value from the Acutro Core platform. Delivered by Acutro’s building performance specialists, AMS turns raw data into actionable outcomes, supporting smarter operational decisions across individual buildings and entire portfolios.

Launched in 2025, AMS provides proactive oversight of building performance through the lens of our chartered building services engineers, helping clients move away from reactive maintenance and fragmented support models. The service combines customer specific logic management within the Dynamic Logic Engine (DyLo), event handling, reporting, and continuous optimisation to drive efficiency, sustainability, and return on investment. Whether supporting a single site or a multi-building estate, AMS removes complexity and enables modern, data-led operating models.

Key features

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Logic statements and lifecycle management

Creation, deployment, and ongoing management of building-specific logic statements within the Dynamic Logic Engine (DyLo). These logic statements underpin fault detection, energy optimisation, asset health scoring, and data-led maintenance use cases, and are continuously refined as building performance, data quality, and operational objectives evolve.

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Event management and categorisation

Real-time triage and handling of alerts, interventions, and CAFM-generated events to ensure timely resolution and consistent outcomes.

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Prescriptive interventions

Data-led recommendations that prescribe corrective actions for the implementation.

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Monitoring and observability

Continuous oversight of the Acutro environment, supported by enhanced portals covering support, logic management, and administration.

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Tailored reporting and service reviews

Quarterly performance reports aligned to client objectives, supported by monthly service reviews to refine strategy and priorities.

Benefits

Acutro delivers measurable operational benefits by improving visibility, coordination, and performance across building systems. Through structured workflows, shared data, and intelligent monitoring, organisations can reduce downtime, strengthen collaboration, optimise costs, and scale consistent building operations across assets and portfolios.

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Optimised platform performance

Proactive monitoring and structured oversight reduce unplanned downtime and improve system reliability across assets and portfolios.

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Stronger working relationships

Clear communication, shared data, and defined processes build trust between owners, managing agents, and operational teams.

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Reliable delivery

Optimised maintenance and energy workflows typically deliver measurable savings, supported by a flexible commercial model based on building scale and service intensity.

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Cost efficiency

Enables a shift towards predictive and outcome-led operating models, extending asset life, supporting ESG objectives, and underpinning performance-based contracts.

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Strategic value

Design decisions are informed by long term operational impact, supporting asset longevity and controlled operating costs.

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Scalable by design

Pre-configured logic frameworks, repeatable delivery processes, and portfolio-level views allow AMS to scale efficiently across estates.

How it works

Acutro combines intelligent technology with expert managed services to deliver smarter building operations. From onboarding and system integration to proactive monitoring, reporting, and continuous optimisation, the platform helps organisations improve performance, respond faster to issues, and maintain consistent oversight across complex building environments.

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1

Onboarding

Site assessment, platform configuration, Dynamic Logic Engine (DyLo) setup, and integration with BMS, IoT, CAFM, and other systems. 

2

Managed operations

The AMS team creates and maintains building-specific logic statements within the Dynamic Logic Engine (DyLo), monitors events, and manages interventions through the Acutro platform. 

3

Proactive actions

Prescriptive insights trigger remote adjustments, task creation, or field-based actions where required. 

4

Reporting and review

Monthly insights are delivered alongside quarterly deep-dive reviews to assess performance and refine objectives. 

5

Continuous improvement

Feedback loops and service enhancements ensure the operating model evolves as building use, data quality, and client priorities change.